About Nippon Gardening
Nippon Gardening is your premier source for all things related to Japanese gardening. Established in 2023, we are based in Nishinomiya, Japan, and are committed to bringing the beauty and tranquility of Japanese gardens to customers worldwide.
Shipping Policy
At Nippon Gardening, we strive to ensure that your orders are processed and shipped as quickly and efficiently as possible. Please review our shipping information below:
Domestic Shipping (within Japan)
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
International Shipping
- Standard International: 7-14 business days
- Express International: 3-5 business days
Please note that international shipping times may vary depending on customs procedures in the destination country.
Shipping Rates
Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the exact shipping cost during the checkout process before finalizing your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package's progress on our website or through the carrier's tracking system.
Contact Us
If you have any questions or concerns about your shipment, please don't hesitate to contact us:
- Email: [email protected]
- Phone: (256) 327-9370
- Address: Nishinomiya, Japan
Returns and Exchanges
For information on our return and exchange policy, please visit our dedicated Returns and Exchanges page.
Customs and Import Duties
For international orders, please be aware that you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance are the responsibility of the recipient. Nippon Gardening has no control over these charges and cannot predict what they may be.
Packaging
We take great care in packaging your items to ensure they arrive in perfect condition. Our eco-friendly packaging materials are designed to protect your Japanese gardening products during transit while minimizing environmental impact.